CUSTOMER SERVICE POLICY

This Customer Service Policy outlines the standardized service rules, including order processing, global delivery, payment terms, return and refund regulations, designed to provide transparent, reliable, and consistent shopping experiences for all global customers. All services implemented on our official website strictly follow unified standard specifications to ensure equal and guaranteed service quality for every user worldwide.

1. Order Processing & Shipment

All products displayed on our official website are in regular stock and available for immediate order processing. Once your order is successfully placed and payment is confirmed, our team will complete internal review, packaging, and shipment arrangement within 1 to 3 working days. We adopt standardized product packaging procedures for all scented candles, reed diffusers, perfumes, and fragrance accessories to avoid damage, leakage, or quality issues during transportation and ensure intact product delivery.

2. Global Delivery Standard

We provide unified global delivery services covering all regions supported by our logistics system. All orders, regardless of domestic or international destinations, follow a unified delivery cycle. The standard delivery time for all shipments is 6 to 12 working days after dispatch. To accommodate customers with urgent demands, expedited delivery options are also available for optional selection during order placement.
Additionally, we offer free worldwide shipping for all products with no extra logistics fees, handling fees, or hidden charges. All shipping arrangements are uniformly managed by our official logistics team to ensure stable tracking and reliable delivery progress.

3. Unified Payment Currency

To standardize global transaction rules and simplify the payment process for international customers, all transactions on our official website are settled in USD (United States Dollar). All product prices, service fees (if applicable), and order settlements follow the unified USD pricing standard, ensuring transparent, consistent, and secure payment procedures for global users.

4. Return Policy

We uphold a customer-oriented service principle and implement a customer-friendly long-term return policy. All products purchased from our official website are eligible for a 60-day return period. Within the valid return timeframe, customers may submit a return application if you are unsatisfied with the product experience, or if the product has non-artificial quality defects, packaging damage, or other compliance issues that do not meet purchase expectations.
All return applications must follow our official return process. Products applied for return must be kept intact, unused, unmodified, and in original packaging condition to pass our official inspection. Any returns that do not comply with our return specifications will not be accepted per the unified policy rules.

5. Refund Processing Rule

After we receive your returned package and complete systematic inspection and verification to confirm the returned products meet return standards, we will initiate the official refund procedure. All valid refunds will be processed and completed within 5 to 10 working days. The refund will be returned via the original payment channel used for order settlement. Customers can check the refund status through the official order inquiry page during the processing period.

6. Customer Support Service

For any questions regarding order inquiries, shipping status, return and refund procedures, product consultation, after-sales support, and business cooperation, please submit your requests through our official Contact Us page. Our dedicated customer service team will provide professional, accurate, and timely responses via the official email address displayed on the Contact Us page. We are committed to solving customer problems efficiently and optimizing your overall shopping and service experience.