SHIPPING POLICY

This Shipping Policy governs all order processing, shipment arrangements, delivery timeframes, and shipping service terms for all purchases made on our official website, covering scented candles, flameless reed diffusers, perfumes, and all fragrance peripheral accessories. This policy applies uniformly to all global customers with no regional distinctions. We are committed to providing stable, transparent, and cost-free global shipping services to deliver high-quality fragrance products to customers worldwide in a timely manner.

1. Order Processing & Shipment Timeline

All in-stock products on our official website are available for immediate processing and shipment. After your order is successfully placed and your payment is fully confirmed, our professional packaging and logistics team will complete order verification, product inspection, standardized packaging, and shipment arrangement within 1 to 3 working days. We adopt dedicated shockproof and leak-proof packaging for fragile and liquid fragrance products to prevent damage, leakage, or deformation during transportation and ensure all items arrive in perfect condition.

2. Global Delivery Timeframe

We maintain a standardized global logistics distribution system to serve customers across all supported regions. All orders, regardless of domestic or international destinations, follow a unified delivery standard. The standard delivery time for all dispatched orders is 6 to 12 working days. This unified delivery cycle applies to all global shipments to ensure consistent and predictable delivery efficiency for every customer.
To meet diverse customer needs, we also provide optional expedited delivery services for urgent orders. Customers can select the expedited shipping option during checkout to enjoy a faster delivery process based on personal requirements.

3. Free Global Shipping Service

We offer free worldwide shipping for all products available on our official website. There are no hidden fees, additional logistics charges, handling fees, or regional surcharges for any orders. All shipping costs are fully covered by our brand, allowing global customers to shop for aromatic products with zero shipping expense.

4. Payment Currency Standard

All order settlements, including product pricing and any optional expedited service fees, are denominated in USD (United States Dollar). We adopt a unified USD currency standard for all global transactions to ensure transparent, consistent, and convenient payment procedures for international customers, eliminating complicated currency conversion processes and uncertain rate differences.

5. Shipment Tracking & Order Updates

Once your order is dispatched, we will update the corresponding logistics tracking information in your official order details page in a timely manner. Customers can check the real-time shipping status, transportation progress, and delivery updates online at any time. We will synchronize key logistics notifications to ensure you stay informed of your order’s delivery progress throughout the entire transportation process.

6. Shipping Exceptions & Reminders

The 6 to 12 working days delivery timeframe is an estimated standard cycle. Minor delays may occasionally occur due to uncontrollable factors including regional customs clearance procedures, extreme weather conditions, local logistics operational adjustments, and unforeseen public incidents. We will actively track and follow up on all delayed orders and provide timely updates to customers. We do not take responsibility for delays caused by uncontrollable external factors.

7. Shipping Service Support

If you have any inquiries regarding shipment schedules, delivery timeframes, logistics tracking, expedited service details, or other shipping-related issues, please reach out to our customer service team via the official Contact Us page. You can submit your questions through the official email displayed on the page, and our team will provide professional, timely, and accurate support and solutions for all your shipping concerns.