REFUND POLICY

This Refund Policy clearly defines the standardized refund rules, eligibility criteria, processing procedures, and timeframes for all orders placed on our official website. This policy applies to all scented candles, flameless reed diffusers, perfumes, and fragrance peripheral accessories purchased from our platform. We formulate this policy based on customer-oriented principles to ensure fair, transparent, and efficient refund services for all global users. All refund services follow unified standard specifications without regional differentiation.

1. General Refund Eligibility

We offer a standardized and customer-friendly after-sales refund service for all products. Customers who meet the official return conditions are entitled to apply for a corresponding refund. Eligible scenarios include product quality defects, damaged packaging caused by logistics transportation, incorrect product delivery, and other non-human-induced abnormal product issues. In addition, customers who are not satisfied with the product usage experience can also apply for a return and refund within the valid service period.
All refund applications must be initiated within the official valid return period to take effect. Any application exceeding the specified time limit will not be accepted by the system. To ensure the validity of the refund request, the returned products must be kept unused, unmodified, intact in appearance, and complete with original packaging and accessories, and pass our official product inspection after being returned to the warehouse.

2. Valid Return & Refund Timeframe

We provide a long-term unified return service window for all global customers. All products purchased on our official website support a 60-day return and refund cycle starting from the date of successful order delivery. Within 60 days after you receive the goods, you can submit a formal refund application through the official channel if you meet the refund conditions.
After we receive and verify your returned products completely comply with the return and refund specifications, our finance and after-sales team will officially launch the refund process. The whole refund processing cycle is 5 to 10 working days, and all eligible refunds will be fully completed within this unified time range.

3. Order Payment & Refund Currency Standard

All orders on our official website adopt a unified USD (United States Dollar) settlement standard. The refund amount will be calculated and returned in accordance with the actual USD payment amount of the original order. There is no arbitrary conversion or differential charging. Since all products in the store enjoy free global shipping, no shipping fee will be deducted from the refund amount for eligible return orders.

4. Refund Processing Procedure

First, customers need to submit a return and refund application through the official customer service channel and provide corresponding order information and product problem descriptions as required. After our team reviews and approves your application, you will receive official return instructions. Please send back the products in accordance with the specifications and keep the logistics tracking information.
After our warehouse receives and inspects the returned goods to confirm compliance, the system will confirm the approval of the refund. The refund will be returned through the original payment channel used for order payment. Due to the differences in the processing cycles of different payment platforms, the actual arrival time of the refund may have a slight deviation on the basis of the unified 5-10 working days processing cycle.

5. Ineligible Refund Situations

To standardize the service process, we do not support refund applications under the following situations: refund applications submitted beyond the 60-day valid return period; products that are artificially damaged, used, worn, or missing original packaging and accessories; products damaged due to improper storage or use by customers; invalid refund applications with false information or inconsistent order information.

6. Refund Service Consultation

If you have any questions about refund eligibility, processing progress, time cycle, amount verification and other related issues, please contact our professional after-sales team through the Contact Us page of the official website. You can consult and feedback through the official email displayed on the page, and we will provide you with accurate guidance and efficient problem solving services.